You know your vehicle the best and will be able to give them important information.
They must indicate that it is a breakdown and specify the license plate and the breakdown insurance policy number indicated on the insurance certificate provided.
If the vehicle can be repaired quickly, accommodation will be supplied (if necessary & possible) in a perimeter close to the garage where the repairs are being done so that they can then continue on with their trip. Please check all our breakdown insurance Terms and Conditions here.
If the vehicle cannot be repaired quickly, the breakdown assistance will tell them the steps to follow. They must leave the vehicle as clean as possible, take pictures of the interior and the exterior and complete the inventory form.
In regards to the repairs cost, everything depends on the culpable party, you will be kept informed by our services of the procedure that will follow. Please note that an amicable settlement will prevent the £49 administration fee to be paid by the culpable party.