As an owner, it’s essential to keep your calendar up to date to avoid cancelling confirmed bookings. Properly managing your availability ensures a high level of service for renters and helps prevent unnecessary cancellations.
Cancellation After a Confirmed Booking
Once a booking is confirmed (after the renter has made payment), you commit to honouring the reservation unless there is a force majeure event. If you cancel without valid justification, your listing may be downgraded in search results. If this happens repeatedly, a penalty of £150 may apply. In cases of frequent cancellations, further actions such as the suspension or removal of your listing could be considered.
The following events allow cancellations without incurring penalties:
If, for any reason, the rental cannot proceed, you must inform the traveller and cancel the reservation directly from your dashboard.
Cancellation of an Instant Booking
If you receive an instant booking and need to cancel it, you have 24 hours from the confirmation to do so without penalty. After this period, the same cancellation conditions mentioned above will apply.