Help Centre - Renter

Insurance and 24/7 support

• How does the insurance work?
• What requirements must I fulfil to rent a motorhome?
• Is the insurance certificate necessary for my hire?
• What to do in the event of an incident during a hire?
• What is the security deposit?
• What is the insurance excess?
• What is the insurance excess waiver option?
• What is the difference between the excess and the security deposit?
• How does the breakdown assistance work?
• What to do in the event of a breakdown or immobilisation of the vehicle after an incident?
• What should I pay if I damage the vehicle during a hire?
• How do I know the insurance is valid for my hire?
• When and how do I receive the proof of insurance for my hire?
• Can I use my own insurance or the owner's policy?
• Do I have to sign up for an insurance policy myself?